No-Show / Late Cancellation Policy

We understand that life happens, but when you schedule an appointment, that time is reserved just for you. If you miss an appointment or cancel too late for us to fill the slot, the provider still needs to be paid. Imagine paying for childcare to work, only not to get paid—that’s the reality for your clinician when an appointment is missed. Respecting their time ensures we can continue offering quality care.

No-Show: A missed appointment without notice, assessed 10 minutes after the scheduled start time.
Late Cancellation: Canceling less than 24 hours before the appointment.
  • Monday appointments must be canceled by the previous Friday.
  • To cancel, text or call the office (leave a message if needed).

Fees
Mental Health/Medical Appointments
  • $100 for the first no-show or late cancellation.
  • $150 for any additional no-shows or late cancellations.
  • After three no-shows/late cancellations, care may be discontinued.
  • Patients may request a shortened session (instead of canceling) to avoid a fee.
Lactation Appointments
  • $40 for the first no-show or late cancellation.
  • $75 for any additional no-shows or late cancellations.
  • Patients may request a virtual or shortened appointment (instead of canceling) to avoid a fee.

Grace Period (Late Cancellations Only)
  • Clinicians may offer a one-time grace period for a late cancellation.
  • Only one grace period is allowed within a 12-month period.
  • No-shows are not eligible for a grace period.

Charges
  • These fees are charged to the patient and cannot be billed to insurance.

Appointment Confirmation Policy

To ensure efficient scheduling and availability for all patients, mental health and medical appointments must be confirmed in advance.
Confirmation Requirements
  • Patients will receive confirmation requests via call, text, and/or portal message.
  • ​Appointments must be confirmed at least 24 hours before the scheduled time.
  • If an appointment is not confirmed, it may be canceled to allow other patients to be scheduled.
How to Confirm
  • Respond to the confirmation request via clicking the link on the text, calling, or portal messaging.
  • ​If you need to reschedule, please contact the office as soon as possible.
​We understand that unexpected situations can arise, and we strive to be as accommodating as possible. However, our clinicians are compensated per appointment, meaning missed or late-canceled appointments result in lost income for them. The cancellation fee helps provide partial compensation for their reserved time and ensures we can continue offering high-quality care. We appreciate your understanding and commitment to respecting our clinicians’ time.